Privacy Policy — Wienver

Last updated: August 16, 2025

Wienver operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a reliable and streamlined shopping experience. Wienver is powered by Shopify, which enables us to deliver the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters related to the collection, processing, and disclosure of personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to data that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process the following categories:

Contact details

Name, billing and shipping address, phone number, email address.

Financial information

Payment card details, transaction data, and payment confirmations (processed securely by payment providers).

Account information

Login credentials, account settings, and preferences.

Transaction information

Products viewed, added to cart, purchased, returned, or exchanged.

Communications

Messages or inquiries sent to our customer support team.

Device information

IP address, browser type, device type, and network information.

Usage information

Navigation behavior, interactions with the Services, timestamps, and analytics data.

Personal Information Sources

We collect personal information from the following sources:

• Direct interactions (placing orders, creating an account, contacting support, completing checkout)

• Automated technologies (cookies, pixels, scripts, and analytics tools)

• Service providers (payment processors, hosting services, shipping and fulfillment partners)

• Business or marketing partners

How We Use Your Personal Information

We use personal information for the following purposes:

Provide and Improve the Services

To process orders and payments, arrange shipping, manage returns and exchanges, personalize your experience, and improve website functionality.

Marketing and Advertising

To send marketing communications, promotional messages, retargeting advertisements, and product recommendations (where permitted by law).

Security and Fraud Prevention

To authenticate users, protect accounts, prevent unauthorized access, and detect or prevent fraudulent activity.

Communication

To send order confirmations, shipping updates, service notices, and respond to customer inquiries.

Legal Compliance

To comply with applicable laws and regulations, respond to lawful requests, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to:

Shopify

Our store is hosted on Shopify. Your information may be processed in accordance with Shopify’s Privacy Policy.

Service Providers

Including payment processors, analytics providers, cloud storage services, IT support, and shipping or fulfillment partners.

Marketing Partners

For advertising, retargeting, and promotional activities.

With Your Consent

For example, when you choose to use third-party integrations or social features.

Affiliates

Within our corporate group.

Legal and Business Purposes

To comply with legal obligations, enforce agreements, respond to court orders, or in connection with mergers, acquisitions, or audits.

Relationship With Shopify

Shopify hosts our online store and may collect and process personal information to:

• Provide core store functionality

• Improve Shopify’s services

• Support advertising and analytics features

Shopify may act as an independent data controller for certain processing activities.

Learn more about Shopify’s privacy practices here:
https://privacy.shopify.com

You may exercise rights related to Shopify’s processing here:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy or security practices of those third parties and encourage you to review their policies before providing any information.

Content you share on third-party platforms may be publicly visible.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can remove it. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed to be completely secure.

We retain personal information only as long as necessary to:

• Provide the Services

• Maintain accounts

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Right to access or know

• Right to correct inaccurate information

• Right to delete personal data

• Right to data portability

• Right to opt out of sale, sharing, or targeted advertising

• Right to restrict or object to processing

• Right to withdraw consent

• Right to lodge a complaint

You may exercise these rights by contacting us. We may need to verify your identity before fulfilling your request. You may also appoint an authorized agent to act on your behalf.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local Data Protection Authority (DPA).

List of EU DPAs:
https://edpb.europa.eu/about-edpb/board/members_en

International Transfers

We may transfer and process personal information outside your country of residence. When data is transferred outside the EEA or UK, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Other lawful transfer mechanisms

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 contact@wienver.com

For data protection purposes, Wienver acts as the data controller of your personal information.