Return and refund policy
Return & Refund Policy (Worldwide)
At Wienver, we want you to shop with confidence. Below is our worldwide return and refund policy, designed to comply with international consumer protection standards.
Right of Withdrawal (EU & UK Customers)
If your order is delivered to the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
To be eligible for a return, items must be:
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Unused
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In their original packaging
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In the same condition as received
Please retain your proof of purchase.
Returns for Customers Outside the EU & UK
For customers outside the EU and UK, returns are accepted only if:
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The product is defective
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The product was damaged during shipping
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You received an incorrect item
In these cases, Wienver will cover return shipping costs and arrange a replacement or issue a refund.
If you change your mind and are located outside the EU/UK, we are unable to accept returns.
How to Start a Return
To request a return, please contact us at:
Our support team will review your request and provide return instructions, including the return address and next steps.
Items returned without prior authorization will not be accepted.
Damages and Issues
We carefully inspect orders before shipping. However, if your item arrives defective, damaged, or incorrect, please contact us immediately at:
We will assess the issue and offer an appropriate solution, either a replacement or a full refund.
Refunds
Once we receive and inspect an approved return, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 10 business days. Please note that your bank or card issuer may require additional time to post the refund.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at: