Shipping policy

Shipping Policy (Worldwide)

At Wienver, we aim to deliver your order as efficiently and securely as possible. Please review the information below for details about our worldwide shipping process.

Processing Times

All orders are processed within 1–2 business days after purchase. During this time, orders are prepared, packaged, and dispatched.

You will receive a shipping confirmation email once your order has been shipped.

Shipping Times

We ship worldwide.

Delivery typically takes 6–12 business days, depending on your location.
Most orders arrive within an average of 9 business days after shipment.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status until it arrives.

Delays and Exceptions

While we make every effort to meet estimated delivery times, delays may occasionally occur due to customs inspections, public holidays, weather conditions, or unforeseen circumstances.

Wienver is not responsible for delays caused by third-party couriers or customs authorities.

Lost or Stolen Packages

If your package is marked as delivered by the carrier but cannot be located, please contact us at contact@wienver.com.

We will assist in opening an investigation with the shipping provider. Refunds or replacements can only be issued once the carrier confirms loss or theft.